About The Role
London Stadium are looking for a Staffing and Planning Manager to join the Safety team and to oversee the safety planning, staffing and delivery for all their allocated events at London Stadium.
In this role you will:
Lead the planning, coordination, and delivery of event staffing and operational readiness for allocated football and alternative events at London Stadium. The role ensures that all events are appropriately resourced, compliant with the stadium’s Safety Certificate and Event Safety Management Plans, and delivered safely through effective rostering, deployment planning, and cross-functional coordination.
Key Responsibilities
Some of the key responsibilities for the role holder will be:
- Plan and manage eventspecific staffing models for allocated football and non-football events.
- Develop and maintain stewarding and event staff system Venue Aware (VA), ensuring coverage meets risk profiles, safety certification, and event licensing requirements.
- Coordinate staffing levels across safetycritical roles including stewards, supervisors, response teams, and specialist functions.
- Manage changes to rosters in response to late operational updates, risk changes, or contingencies.
- Translate risk assessments and operational plans into practical deployment models and schedules.
- Act as the primary liaison with stewarding contractors and staffing suppliers for allocated events.
- Support the Deputy Safety Officer during live events, including attendance in the control room when required.
- Monitor staffing deployment, performance, and resilience during events.
- Support workforce planning to ensure sustainable coverage across the event calendar.
- Identify staffing risks, gaps, or trends and escalate to the Deputy Safety Officer with mitigation proposals.
- Lead postevent staffing debriefs and contribute to lessons-learned processes.
- Review and improve staffing models based on crowd behaviour, incident data, and event feedback.
- Support training needs analysis in collaboration with the other Staffing and Planning Manager.
The ideal candidate will have a strong understanding of event staffing and operational planning expertise with organisational and rostering skills. They will be able to manage multiple events within a rostered environment.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement in the role profile – please don’t let that stop you. We encourage you to use the application to highlight what you can bring to the role – your passion, achievements, and experience as well as your values. So, if this role excites you, don't let our role description hold you back, get applying!
How to apply
If you are interested in this role, please apply through our online careers page by 10.59pm on 16th March 2025.
Benefits
Employees of London Stadium 185 Ltd (LS185) are eligible to an extensive range of health and welfare benefits, as summarised below. Further information will be provided to the successful candidate on appointment.
- 25 days annual leave (pro-rata for part time employees), plus bank holidays
- Discretionary bonuses will be considered for exceptional performance based on personal and company results over a calendar year
- Private medical insurance with Bupa (with option to add dependents through salary deductions)
- Life insurance and income protection with Canada Life, including access to our Employee Assistance Programme and discounts platform
- Workplace pension with Royal London: our current pension match is 5% employer contribution and 5% employer contribut
- Paid sick leave
- Enhanced family leave: maternity/shared parental/adoption offer is 26 weeks full pay, 10 weeks half pay and three weeks at the statutory rate
- Additional paid leave for fertility treatment
- Suite of loans, including season ticket, childcare deposit, tenancy deposit and cycle to work loans
- On site fitness room
- Discounted membership of just £15 per month at Copperbox Arena
- Learning and development, health and wellbeing, and social activities
- Selection of other local discounts
About London Stadium
Built to host London 2012, the former Olympic Stadium at Queen Elizabeth Olympic Park is home to Premier League football club West Ham United and UK Athletics. With rock concerts through the intervening months, our versatile venue has also seen us host the Rugby World Cup, international and domestic Rugby Union, The Race of Champions, the RFL Four Nations and was home for the first Major League Baseball games to be played in Europe.